Harrison Hot Springs is a world-renowned resort. They are committed to building enduring relationships with profitable customers and personalizing the hotel shopping experience, which ultimately drives hotel room occupancy rates and gross profits.
To do this, Harrison required an effective internal management platform to personalize marketing messages, deliver leads in a cost-effective format, and capture key information from interactions with hotel guests and potential travelers.
Evilnut designed a fully-customized CRM system which improved the team’s operations efficiency, cut costs, and generated more leads
The system enables hotel executives to automate and manage the growing requests of their hospitality business, from distribution channels to property operations, and also real-time guest requests
In a single year, the hotel saw 14% jump in hotel occupancy while adding to administrative efficiency with help from the new CRM system